Answers to Your Questions

The best thing you can do before hiring a pet care provider is to ask questions and research until you find the provider that makes you feel the most comfortable and will give your pets the care they deserve. You will find the questions that are frequently asked below. If you have additional questions, please do not hesitate to text, call or send an email.

Are you insured and bonded?

Yes, See Jane Walk is insured and bonded by Pet Sitters Associates. Certificate of Coverage is available upon request.

Why use a professional sitter?
Your pet(s) can stay in familiar surroundings while being cared for by an insured pet sitter who will make sure they get cuddles, snuggles and belly rubs. Maintaining your pet’s usual schedule is easy to do and will greatly reduce the amount of stress your pet(s) might have in your absence. A professional pet sitter will take care of your home by bringing in the mail, rotating lights, closing blinds, etc. If there’s a problem in your home, your pet sitter will notify you. You will have peace of mind knowing your pets and your home are safe.
What types of pets do you care for?
We care for all domestic pets, including dogs, cats, birds, fish, guinea pigs, rabbits, pigs and hedgehogs. We’re open to caring for any pet you have.
How do I sign up for a service if I'm a new client?

To get started, click on any button that says “get started,” whether you are on your phone or desktop. You will be directed to our system to fill out some preliminary information. If you have a question, you can go to the contact us page or contact us directly at 512.900.1047 or

What is the Time to Pet app?

Yes! We are paperless. All information is stored in our online pet sitting software, Time to Pet. Your care provider can access your profile from a phone app. Using Time to Pet you can request visits, pay invoices, update your profile and communicate with us. There is nothing in our cars or on our person which would link back to your home. Download the app from Google Play or Apple App Store.

How do I schedule or cancel services?

The most efficient way to request or cancel visits is through the app. In the app, click schedule and you’ll get the option to schedule new visits or to cancel/change existing visits. The rest is intuitive but you can contact us for further instruction. Download the app from Google Play or Apple App Store. Or you can go to our website at and click on existing client.

Why is a consultation needed?

The “meet and greet” gives us the opportunity to get to know each other, familiarize ourselves with your home and most importantly, spend time getting to know your pets. In addition, if we have questions about your instructions, we can get clarification. There is a charge of $20 for any additional meetings.

What is your cancellation policy?
We understand that plans can change. We don’t charge for cancellations with adequate notice. However, cancellations made less than 24-hours in advance will be charged full price of the visit. Holiday cancellations require 7-day notice, or you will be charged 50% of the entire scheduled service.
What happens during inclement weather?
Your pet’s safety is our top priority. In the event of extreme weather, we may modify the time we spend outdoors and enjoy indoor playtime for the remainder of the visit. We will not walk if there is a torrential downpour, hail or lightning.
How do you get into my house or condo?

The safety of your home is top priority. If your home requires key entry, we prefer that you provide two copies. If two copies are not provided, we reserve the right to make the necessary copies at the client’s expense. One key will remain in the office. Keys must be provided at the initial consultation. If you use electronic locks, key fobs and garage code access, a key must be hidden on the property or with neighbors in case of power outages or low battery issues. If you live in an apartment/condo building with a concierge, you must leave a key/fob release.

Do you charge a premium for weekend walk requests?
Any weekend visits will be charged a $10 premium (surcharge) added to the service.
Do you accommodate last minute requests?

We strive to accommodate last minute requests; however, our schedule books up in advance and we cannot guarantee availability. There is no such thing as booking a service too early. We are happy to accept last-minute requests as our schedule can accommodate. Any service request made less than 24-hours in advance, SJW reserves the right to charge a last-minute request fee of $10 per service. However, if you aren’t a current client, we must have a consultation prior to any service.

Do you charge extra fees for holidays?

Yes, holidays include: New Year’s Eve & Day, Easter Day, Memorial Day, 4th of July, Labor Day Weekend, Thanksgiving Holiday (Wednesday – Sunday), Christmas Holiday (December 23 – December 26)

Please see the Dog Walking and Pet Sitting pages for Holiday fees.

How am I billed?

See Jane Walk accepts credit cards, checks and cash. Payment is due prior to the beginning of any services scheduled unless otherwise agreed upon by See Jane Walk. Any accounts not paid as agreed will incur a late charge of $20. Additional late charges will be incurred monthly until the account is paid in full.

Should I tip?

See Jane Walk is thrilled to receive monetary appreciation for superior effort. Some clients tip only at Christmas, some a few dollars each visit, some give gifts or just do nice things. Nothing is ever expected, but it is certainly appreciated.

What if there is an emergency and my pet requires medical attention?

In the event of a pet illness or other medical emergency and the specified vet is unavailable, the pet will be taken to the closest vet or emergency animal care hospital.